We understand that circumstances can change after a purchase. This policy explains when an eligible product may be returned and how refunds are handled.
Return Period
Eligible products may generally be returned within 30 days after delivery.
Requests submitted after the applicable return period may not be accepted unless a different period applies under applicable law or a specific product policy.
Return Requirements
Products submitted for return should generally be:
- Unused
- In original condition
- Free from customer-caused damage
- Accompanied by original packaging where applicable
- Complete with included accessories and components
Returned products may be inspected before a refund is approved.
Products Not Eligible
Some products may not qualify for standard returns.
Examples may include:
- Personalized products
- Customized products
- Final-sale merchandise
- Products that have been used
- Items damaged through improper use
- Certain hygiene-sensitive products
- Products restricted from return under applicable law
Additional conditions may be shown on individual product pages.
Starting a Return
Please contact customer service before returning any product.
Provide your order details and explain the reason for your return. For damaged, defective, or incorrect products, photographs or additional information may be requested.
Return instructions will be provided after your request has been reviewed.
Return Shipping
For standard returns, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.
If the product was damaged before delivery, defective, or incorrectly supplied, an appropriate return arrangement may be provided following review.
Refunds
After an approved return has been received, the product may be inspected.
If the return meets the applicable requirements, the refund will be processed through the original payment method.
Financial institutions and payment providers may require additional processing time before the refunded amount becomes available.
Damaged or Defective Items
If a product arrives damaged or defective, please contact us as soon as possible.
We may request photographs, order information, or other details to determine the appropriate resolution.
Depending on the circumstances, a replacement, refund, or alternative solution may be offered.
Incorrect Orders
If you receive a product that does not match your order, please contact customer service.
After reviewing the order, we will determine the appropriate next steps.
Exchanges
Exchanges may be available for eligible products when replacement inventory is available.
If an exchange cannot be completed, another appropriate resolution may be offered.